Talk to a real IT person, not a ticket queue
Need to contact IT support in New York, New Jersey, or Connecticut? Call, email, or send us a note and a senior member of our team will get back to you fast, with priority response for clients and 24/7 monitoring on their systems.
A few easy ways to get in touch
The fastest way to reach us is a quick call, but email and the form below work just as well. Whichever you choose, a senior member of our team, not an outsourced call center, gets back to you quickly.
Current clients with an urgent, business impacting issue can call and flag it as a priority. Your systems are monitored 24/7 by our SOC and endpoint tools, with rapid escalation during support hours.
Pick whatever is easiest
Book a discovery call
Grab a time that works for you on our booking calendar and we will map out how we can help.
Emergency support
Already a client with an urgent issue? Call and flag it as a priority. We escalate business-impacting issues fast, backed by 24/7 monitoring on your systems.
Local to the tri-state, on site where you need us
We provide on site and remote IT support across New York, New Jersey, and Connecticut. We are based in Cold Spring, NY and serve clients throughout the tri-state region. On site visits are routine in Putnam, Westchester, Dutchess, Orange and Rockland counties, plus Manhattan and NYC, Bergen County, NJ and Fairfield County, CT. Every region we cover is listed on our service areas page.
What happens after you contact IT support
No call center, no scripted intake, and no obligation to keep talking. Here is the actual sequence.
1. You reach out
Phone, email, or the form below. Anything urgent should come by phone, since that reaches us fastest during support hours.
2. We respond the same business day
Usually much sooner. Existing clients with a business-impacting issue are escalated immediately through client support.
3. A short discovery call
Twenty to thirty minutes to understand your environment, your headaches, and whether we are genuinely a good fit. If we are not, we will tell you.
4. A written recommendation
A plain-English summary of what we would do and what it costs, so you can compare it against anything else you are considering.
Businesses we support
We focus on regulated and data-sensitive businesses across the tri-state area, including CPA and accounting firms, financial services firms, and professional services practices. If a compliance deadline is what brought you here, our IT compliance work covers FTC Safeguards, PCI DSS, NYDFS 23 NYCRR 500, and NY SHIELD. You can also browse every industry we serve.
Not sure which service you need? Most conversations start with managed IT or managed security, and everything we offer is on our services page.
Before you get in touch
How fast will someone reply?
Same business day for new enquiries, and usually within a couple of hours during our Monday to Friday, 8am to 5pm ET window.
Is the first conversation billable?
No. The discovery call is free and there is no obligation attached to it.
What if we already have an IT provider?
Common situation. Plenty of our clients came to us mid-contract. We will review what you have and say honestly whether switching is worth the disruption.
Do you support businesses outside the tri-state?
Remote support, yes. On site work stays within New York, New Jersey, and Connecticut.